FAQ

Frequently Asked Questions

1. Do you focus on traditional Rajasthani crafts, modern designs, or both?
   We proudly blend the timeless charm of traditional Rajasthani block prints with modern aesthetics to suit every home and lifestyle.
2. What is your typical delivery timeframe?
   Orders are usually delivered within 5–7 business days across India. Custom or bulk orders may take longer depending on quantity and design.
3. Do you offer customization for bulk orders?
   Yes, we provide design and size customization for corporate or bulk orders. Please contact us directly for specific requirements.
4. What is your return/exchange policy?
   We accept returns and exchanges within 7 days of delivery for unused and unwashed products. Customized orders are non-returnable.
5. Do you offer warranties or guarantees?
   All our products are crafted with high-quality materials and inspected before shipping. We guarantee fabric authenticity and color quality.
6. What are the most frequent questions customers ask?
   Most customers ask about fabric quality, care instructions, delivery time, and customization options.
7. What pain points do customers typically have?
   Customers often want reassurance about color accuracy and shrinkage. We ensure our fabrics are prewashed and true to color.
8. Are there any seasonal considerations (e.g., festival collections)?
   Yes, we release limited-edition festive and seasonal collections inspired by Jaipur’s heritage and colors.
9. What are the typical thread counts you offer?
   Our collection includes 200 TC, 300 TC, and premium 400 TC options, catering to different comfort preferences.
10. What fabrics do you use?
    We use 100% cotton, cotton-blends, and organic cotton fabrics—sourced responsibly from trusted suppliers in Jaipur.
11. Do you have festive collections or seasonal products?
    Yes, we introduce festive and seasonal designs throughout the year, featuring vibrant prints and exclusive motifs.
12. Are there any bestsellers or popular designs customers ask about?
    Our Jaipur block-printed bedsheets and handwoven cotton sets are among our bestsellers, loved for their elegance and comfort.
13. Should I worry about durability or color fading?
    Our fabrics are prewashed and color-fast. With gentle care, they remain vibrant and soft even after multiple washes.
14. Do you have a minimum order quantity for corporate or bulk orders?
    No, we do not have a minimum order quantity. You can place even a single piece order for testing before bulk purchase.
15. Is there a specific corporate bulk order process?
    Yes, please contact our sales team through our website or email to discuss designs, quantities, and delivery timelines.
16. How is shipping charged?
    We offer free shipping on orders above ₹999. For smaller orders, a nominal shipping charge applies based on location.
17. Is your packaging eco-friendly?
    Yes, we use recyclable and eco-friendly packaging materials that align with our commitment to sustainability.
18. How long do custom orders take?
    Custom designs typically take 10–15 working days to process, depending on the complexity of the order.
19. Do you offer discounts for bulk orders?
    Yes, we offer attractive discounts for bulk and corporate orders. Please reach out to our team for personalized pricing.
20. Any warranty or quality guarantee?
    Every Newkasa product comes with our quality assurance—authentic fabric, precise stitching, and vibrant colors that last.